Terms of Sales

General conditions of sale to individuals
 
Booking and down payment: To validate his reservation, the customer must fully and validly complete the documents / page "contact information", accept the terms and conditions of sale, pay the amount of the deposit and validate his reservation / click on "Reservation validation".
 
The amount of the deposit must be paid within a maximum of 7 days from the date of the reservation request. Beyond this period, no availability is ensured. The deposit amounts to 30% of the amount due. By clicking on the link to pay your deposit online, you validate the rental agreement and the general conditions of sale. This is worth signing the contract. The reservation is definitively confirmed when the tenant receives the document entitled "confirmation of reservation" (sent to the email address mentioned when entering the details).
The balance of the stay is to be paid at most 30 days before arrival for all contracts. Failure to pay the balance 30 days or more before arrival leads to cancellation of the contract.
In case of reservation made less than one month before departure, the total amount is payable on booking.
 
The prices listed in the brochure and on the website are in euros, all taxes included except the tourist tax. They are given as an indication and are subject to change by our hosts and service providers. They will be indicated definitively on the rental contract or when searching for availability of the online booking.
 
Cancellation fees :
 
Before the 30th day before the booking start date: 30% of the amount of the stay.
After the 30th day preceding the booking start date: the total amount of the stay.
 
Any modification concerning accommodation will, unless previously agreed by the Tourist Office of Samoëns, be considered a cancellation and will therefore incur the same fees.
 
A cancellation insurance is offered at the time of booking.
 
Rental charges and tourist tax: The rates are inclusive of all charges (water, electricity, heating). A resort tax is in effect in the resort and it is not included in our prices.
 
Internal rules: In the case of renting in a collective building, the client will comply, as occupant of the premises, with the by-laws of the residence. This by-law will be posted or communicated by the owner.
 
Sleeping: The premises must not be occupied by more people than indicated by the contract, unless prior agreement of the owner (children are counted from the age of 1 year). If necessary, the latter may claim an additional rent or refuse entry into the premises.
 
Deposit: A deposit of an amount fixed by the owner and specified on the rental agreement can be claimed upon entry into the premises. Will be deducted from this deposit, any breakage or damage and the cleaning fee if the rental has not been left in a proper state. Otherwise, the deposit will be returned within ten days of departure.
Sheets and household linen: Unless otherwise stated on the rental agreement, the supply of bed linen and towels is not included in the rental price (possibility of renting).
 
Complaints: Any complaint or dispute must reach us no later than 1 month after the end date of the stay. Beyond this period, the claim can not be taken into consideration. If you do not have a satisfactory answer within 30 days, you can contact the Tourism Ombudsman, whose contact details and referral details are available on his website: www.mtv.travel. The Tourist Office of Samoëns can not be held responsible for cancellation or modification of services booked following a case of force majeure and if certain services provided by the station but not reserved through us are deleted.
 
Art. 95 Subject to the exclusions provided for in the second paragraph (a) and (b) of Article 14 of the above-mentioned Act of 13 July 1992, any offer or sale of travel or stay services shall give rise to the submission of appropriate documents which satisfy the rules defined by this Title. In the case of the sale of air transport tickets or transport tickets on a regular line not accompanied by services related to such transport, the seller issues to the buyer one or more tickets for the entire journey issued by the carrier or under his responsibility. In the case of transportation on demand, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations that are made to him by this title.
 
Art. 96 Prior to the conclusion of the contract and on the basis of a written support, bearing its corporate name, address and the indication of its administrative authorization to exercise, the seller must communicate to the consumer information on prices, dates and other components of the services provided on the occasion of the trip or stay such as: 1 - The destination, means, characteristics and categories of transport used. 2 - The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country. 3 - The meals provided. 4 - The description of the itinerary when it is a circuit. 5 - The administrative and health formalities to be carried out in the event, in particular, of crossing the borders as well as their deadlines for completion. 6 - Visits, excursions and other services included in the package or possibly available at a surcharge. 7 - The minimum or maximum size of the group allowing the realization of the trip or the stay as well as, if the realization of the journey or the stay is subordinated to a minimum number of participants, the deadline of information of the consumer in the event of cancellation trip or stay. This date can not be set less than twenty-one days before departure. 8 - The amount or percentage of the price to be paid as an advance payment at the conclusion of the contract and the payment schedule of the balance. 9 - The terms of revision of prices as provided for in the contract pursuant to Article 100 of this decree. 10 - Cancellation conditions of a contractual nature. 11 - The cancellation conditions defined in articles 101, 102 and 103
below. 12 - The details of the risks covered and the amount of the guarantees subscribed under the insurance contract covering the consequences of the professional liability of travel agencies and the civil liability of associations and non-profit organizations and local organizations of tourism. 13 - The information relates to the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an insurance contract covering certain particular risks, in particular the costs of repatriation in the event of an accident or of illness.
 
Art 97 The prior information given to the consumer commits the seller, unless in this one the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on which elements. In any case, changes made to the prior information must be communicated in writing to the consumer before the conclusion of the contract.

Art 98 The contract concluded between the seller and the buyer must be written in two copies, one of which is given to the buyer, and signed by both parties. It must include the following clauses: 1 - The name and address of the seller, its guarantor and insurer and the name and address of the organizer. 2 - The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates. 3 - The means. the characteristics and categories of transport used, dates, times and places of departure and return. 4 - The type of accommodation, its location, its level of comfort and its main characteristics, its tourist classification according to the regulations or customs of the host country. 5 - The number of meals provided. 6 - The itinerary when it is a circuit. 7 - Visits, excursions or other services included in the total price of the trip or stay. 8 - The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of article 100 below. 9 - The indication, if applicable, of the fees or taxes relating to certain services such as landing, landing or embarkation fees at ports and airports, tourist taxes when they are not included in the price of the services provided. 10 - The calendar and the terms of payment of the price. In any case, the last payment made by the buyer can not be less than 30%. 100% of the price of the trip or stay and must be made when handing over documents to make the trip or stay. 11 - The special conditions requested by the buyer and accepted by the seller. 12 - The terms according to which the buyer can seize the seller of a claim for non-performance or bad execution of the contract, claim which must be sent as soon as possible, by registered letter with acknowledgment of receipt to the seller, and reported in writing, possibly to the travel organizer and the service provider concerned. 13 - The deadline for information of the buyer in case of cancellation of the trip or stay by the seller in the case where the completion of the trip or stay is linked to a minimum number of participants. in accordance with the provisions of Article 96 (7) above. 14 - Cancellation conditions of a contractual nature. 15 - The cancellation conditions provided for in articles 101, 102 and 103 below. 16 - The details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the seller's professional liability. 17 - The information concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain particular risks, in particular repatriation costs in case of accident or illness. In this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded. 18 - The deadline for information of the seller in case of assignment of the contract by the buyer. 19 - The commitment to provide, in writing, to the buyer, at least ten days before the scheduled date of his departure, the following information: a) The name, address and telephone number of the local representative of the buyer. salesperson or, failing that, the names, addresses and telephone numbers of local bodies likely to help the consumer in the event of difficulty or, failing that, the telephone number making it possible to establish an urgent contact with the seller b ) For trips and stays of minors abroad, a telephone number and an address allowing to establish a direct contact with the child or the person in charge of his stay.
Art. 99 The buyer may assign his contract to an assignee who fulfills the same conditions as him to carry out the journey or the stay, as long as the contract has not produced any effect. Unless stipulated more favorable to the transferor, he must inform the seller of his decision by registered letter with acknowledgment of receipt no later than seven days before the start of the trip. When it comes to a cruise, this period is extended to fifteen days. This transfer is under no circumstances subject to prior authorization by the seller.
 
Art. 100 Where the contract includes an express possibility of price revision, within the limits provided for in Article 19 of the aforementioned Act of 13 July 1992, it must mention the precise methods of calculation, both upwards and downwards , variations in prices, and in particular the amount of the transport charges and related taxes, the currency or currencies that may affect the price of the trip or stay, the share of the price to which the change applies, the price of the currency or currencies used as reference when establishing the price appearing in the contract.
 
Art. 101 Where, before the departure of the buyer the seller finds himself obliged to make a modification to one of the essential elements of the contract such as a significant increase in the price, the buyer may, without prejudging the remedies for any damage sustained, and after having been informed by the seller by registered letter with acknowledgment of receipt: - either cancel his contract and obtain without penalty the immediate reimbursement of the sums paid; - accept the modification or substitution trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.
 
Art. 102 In the case provided for in Article 21 of the aforementioned Act of 13 July 1992, when, before the departure of the buyer, the seller cancels the journey or stay, he must inform the buyer by registered letter with acknowledgment of reception, the buyer, without prejudging recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement and without penalty of the sums paid, the buyer receives, in this case, an indemnity at least equal to the penalty that he would have borne if the cancellation had taken place by that date. The provisions of this article do not in any way preclude the conclusion of an amicable agreement for the purpose of accepting, by the buyer, a substitute trip or stay proposed by the seller.
 
Art. 103 Where, after the departure of the buyer, the seller is unable to provide a preponderant share of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately make the following without prejudging any claim for compensation for any damage sustained: - either offer benefits in lieu of scheduled services, possibly bearing any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the difference in price; - if he can not offer replacement services or if they are refused by the buyer for valid reasons, provide the buyer, at no extra charge, with tickets to ensure his return to conditions which may be deemed equivalent to the place of departure or to another place accepted by both parties.

Office de Tourisme de Samoëns – Place de l’Office de Tourisme – 74340 Samoëns – Tel : +33(0)4 50 34 40 28 – info@samoens.com – reservation@samoens.com.
Agence de voyage N°IM07410016
Garantie APST N°37768